Vizioncore Support Makes Strides in Service

Vizioncore Support is dedicated to providing world-class enterprise-level support. As customer advocates, we recognize how important our products are to your business and we strive to help you maximize your investment in Vizioncore solutions. That’s why we have recently revised some of our processes to better serve our customers.

10 New Improvements to Vizioncore Support

1. Wherever you work, your case gets prompt attention. Initial support calls receive immediate service before they are shared with the support team in the local time zone to ensure prompt service convenient to your working hours.
2. Even our phone queues are virtualized. When you call Vizioncore Support, you don’t have to wait in the phone queue. Just give us your phone number and a support representative will call you when it’s your turn. It’s that easy.
3. Reach the right technician directly.  Vizioncore’s new dial by case routes you to the same engineer who owns your case whenever possible. This increases the continuity of service on your case and minimizes the time required to resolve it.
4. Let your voice be heard throughout Vizioncore. Feedback from our European customers at a recent executive presentation has driven these very improvements to Vizioncore Support. Soon you will be able to continue the conversation with us by completing one of our short 8-question customer surveys provided when your support case is closed.
5. You can engage your Sales representative to facilitate your case. Are you receiving the level of service you need from Vizioncore Support? Tell your sales rep what you need and he/she can help you navigate the escalation process.
6. You receive specialized service for both data protection and monitoring. The skill and knowledge in these areas is getting deeper to better serve even your most complex implementations.
7. Vizioncore Support is growing to serve you faster. Beyond a targeted four hour initial response, Vizioncore Support continues to expand its staff for faster, high quality service.
8. Vizioncore Support continuously improves its service to customers. Ongoing process audits ensure that customers get prompt support to resolve their cases effectively now and in the future.
9. Download Vizioncore products faster & more easily than ever before. Still to come this spring, start, stop, resume and otherwise download at your own pace for maximum convenience via our Akamai-driven Downloads Page.
10. New Customer Portal provides a central location for all case management. View your case and case history, as well as Vizioncore Knowledgebase (KB), beta news and other release notes in one centralized location. As with the improved Downloads page, look for the Portal May 2010.